The management and staff of Insurance Overload Staffing (IOS) have dedicated themselves to setting the standards for insurance temporary personnel since 1983. The placements in all branch offices are made utilizing our Quality Screening Verification (QSV) System. That results in the highest quality processes for screening and placing personnel in North America.

The Insurance Overload Staffing Quality Screening Verification (QSV) System is totally computerized. All of the screening done in branch offices is controlled by quality procedures and monitored by overnight replication to the Regional and Corporate Headquarters. There are quality procedures for screening and interviewing candidates, including reference checking and criminal background checking (personality testing is available in Canada in lieu of criminal background checking). Credit checking and drug testing also have quality procedures when required by clients.

The in-house testing program is controlled by the QSV procedures. The program goes far beyond the ordinary computer program tests. Each area of insurance occupation has a separate test authored by Insurance Overload Staffing with the assistance of outside experts. Those 164 tests are on specific computers used only for testing, and they represent what may be the largest library of insurance occupational knowledge tests available anywhere.

Maintaining the highest standard of quality processes for screening and placing personnel goes deeper into the organization than the normal TQM programs. With Insurance Overload Staffing, customer complaints are documented and analyzed, whether they be in relationship to the placed personnel or the performance of staff personnel. In fact, over 400 clients are surveyed every six months from Headquarters in preparation for semi-annual internal quality audits of every branch office.

There are QSV procedures to back up all of the foregoing by controlling documents, maintaining records, backing up the computer network and taking corrective or preventative action for any deficiencies or non-conformances.

The IOS management team monitors the QSV System of Insurance Overload Staffing on a regular basis with their own internal audits.

"The quality of insurance is in the quality of insurance personnel, to which we are dedicated."